FAQs

Payments

Where do I send my monthly payment?

RETAIL Customers:

 

Regular Mail:

 

Overnight:

 
 

Kia Motors Finance

P.O. Box 650805

Dallas, TX 75265-0805

 

Kia Motors Finance

Box 650805

1501 North Plano Rd Suite 100

Richardson, TX 75081

 

LEASE Customers:

 

Regular Mail:

 

Overnight:

 
 

Kia Motors Finance

P.O. Box 660891

Dallas, TX 75266-0891

 

Kia Motors Finance

Box 660891

1501 North Plano Rd Suite 100

Richardson, TX 75081

 

LEASE PAYOFF CHECKS to purchase your leased vehicle must be payable to HCA Exchange, Inc., and sent to a different address. See Where to mail my payoff check?

Where do I view my payment history online?

Click "Payments" at the top of the page and select the "View History" tab, or click here (login required).

What options do I have to pay my bill?

AutoPay: Have your monthly payment automatically debited from your bank account. You’ll save time and postage.

Enroll online now

Print and return PDF version

Online: Make a one-time payment or sign up for recurring payments.

Mobile: Enjoy the convenience of making your payment from your smartphone or tablet.

Mail:

Retail customers: Kia Motors Finance, PO Box 650805, Dallas, TX 75265-0805

Lease customers: Kia Motors Finance, PO Box 660891, Dallas, TX 75266-0891

Be sure to include both your payment and remit coupon.

Phone: Call (866) 498-4455. Please have your KMF account and banking information ready. There is a convenience fee to use this service.

In Person:

Western Union: Call (800) 325-6000 to find a location. Provide the city code (KMF) and state code (CA).

MoneyGram: Call (800) 926-9200 to find a location. Use code 3814.

Western Union or MoneyGram will charge you a convenience fee for these services. HMF may retain a portion of this fee. When using one of our "cash only" locations, please reference your billing statement to ensure you have the correct account number and codes.

Can I make a payment with a credit card?

It is not possible to use a credit card to directly pay your bill with Kia Motors Finance. However, you may pay Western Union by Visa or MasterCard to make a payment for you. Fees and restrictions apply. You can contact Western Union at one of their locations, online at http://www.westernunion.com/ or by phone at (800) 634-3422.

 

Provide the following information when paying through Western Union:

 

Pay to:

Kia Motors Finance

Code City:

Kia

State:

CA

Is there a minimum or maximum amount for one-time payments?

The minimum amount is $1. The maximum amount that can be processed at one time is $25,000 if paying online, and $2,500 if paying by phone.

My payment has posted to my KMF account but has not been drafted from my bank account. Why is that?

Payments will post to your Kia Motors Finance account for the selected scheduled date. Payments submitted after 8 p.m. Eastern Time on any day will be posted to your account as of the next day. It may take up to 5-7 days for your payment to be reflected in your bank account. For issues concerning your bank account, please consult your bank or financial institution if necessary.

I made a double payment in error. Can I request a refund?

The duplicate payment will automatically be credited to your next month’s payment.

 

If you prefer a refund, please fax a written request and supporting documentation indicating that a duplicate payment was made (such as payment history, etc.) to 1-714-965-0520. Please allow 15 business days from the original posting date for your refund.

May I schedule my regular recurring payment for more (or less) than my regular monthly payment?

You may schedule an automatic payment for an amount that is more than your regular monthly payment amount. You may not schedule an automatic payment that is less than your regular monthly payment amount.

How much time is needed before recurring payments are active?

Recurring payments must be set up at least 3 days before your next due date.

 

Payments submitted after 8 p.m. Eastern Time on any day will be posted to your account as of the next day.

Why can't I schedule a recurring payment for my account?

The following may be reasons why you may not be able to schedule an automatic payment:

  1. You have less than 2 payments remaining on your account.
  2. Your account may be past due or in default. Once the account is current you may schedule a recurring payment.
  3. You may have defaulted on a previous recurring payment schedule. You may be eligible to resume using automatic payments after making 3 consecutive on-time payments.

 

Recurring payments must be set up at least 3 business days before your next due date.

Make a One-Time Payment

Can I make changes to my recurring payment schedule or bank information?

You may edit or cancel your AutoPay settings at any time by visiting the Payments section of our website and save your changes.

Will my recurring payment automatically stop at the end of my contract or when I payoff my vehicle?

No. It is recommended to set up recurring payments for the original term of your contract. Additionally, it is your responsibility to stop any automatic payments set up through your financial institution.

Will I continue to receive a paper statement after I've enrolled in recurring payments?

No. When you sign up for recurring payments, you will be notified by email when your statement and notices are available for viewing online. If you’d like to once again receive paper copies, go to "My Account", click the "My Profile" tab, choose "Paperless Statements" and uncheck the box.

How is simple interest calculated on my account?

For Retail accounts, interest is calculated on a daily basis at the Annual Percentage Rate on the unpaid remaining pricinpal Amount Financed.

Can I refinance my retail account with Kia Motors Finance?

Kia Motors Finance does not offer refinancing at this time.

Statements

How do I view my billing statement online?

Go to "My Account" and click the "Statements" tab, or click here (login required). Once you see your billing statement online, you may also print and/or save a copy for your records. Your previous 12 months’ statements are available online.

 

If you need statements beyond 12 months, please contact customer service at (866) 331-5632.

When will my most recent billing statement be available?

Your billing statement is generated 20 days before your payment due date. You should receive a billing statement from Kia Motors Finance approximately 10 days before your due date. You can sign up to receive an e-mail alert when your statement is available for viewing online: Click here, or click on "My Account," then the "My Profile" tab, and choose "Email Alerts."

Can I stop receiving my paper billing statement?

Yes! Go to "My Account," and click on the "My Profile" tab and choose "Paperless Statements" where you can choose electronic delivery, or click here (login required). If you select this option, you will receive an email notification when your monthly statement is available for viewing online.

 

When you sign up for automatic recurring payments, you will be enrolled in our Paperless Program, as well as enjoy the ease of having your payment automatically debited from your bank account each month.

Enroll online now

Print and return PDF version

Will I continue to receive a paper statement after I've enrolled in recurring payments?

No. When you sign up for recurring payments, you will be notified by email when your statement and notices are available for viewing online. If you’d like to once again receive paper copies, go to "My Account", click the "My Profile" tab, choose "Paperless Statements" and uncheck the box.

What should I do if I don't receive my first monthly billing statement?

You should view your statement online to determine if it has been generated, and if your address is correct. If there is a problem, please contact customer service at (866) 331-5632.

Payoffs and Titles

Where do I mail my payoff check?

RETAIL Customers

 

Mail a check or money order for the full payoff amount, along with your account number, to:

 

Kia Motors Finance
P.O. Box 650805
Dallas, TX 75265-0805

 

We will mail the title or lien release to the address on record for the primary account holder. Please let us know if you would like us to mail the release to a different address by contacting us at (866) 331-5632. To mail the title or lien release to a third-party, the primary account holder must provide written authorization.

 

LEASE Customers

 

Lease payoff checks to purchase your leased vehicle, must be payable to HCA Exchange, Inc.


Mail a check or money order, for the full payment amount along with your account number, and a completed Odometer Disclosure Statement to:

 

HCA Exchange, Inc.

Dept. 14301

5505 North Cumberland Ave., Suite 307

Chicago, IL 60656-1471

 

Note: The odometer disclosure statement is required to complete the processing of your payoff.

How is the payoff calculated on a retail account?

The payoff is calculated on the current principal balance. The payoff amount will include interest for 21 days from the date the payoff is quoted. Any overpayment refund will be issued within 15 business days. Payoffs may include outstanding fees (late fees, returned check fees, etc.) owed on the account.

How long will it take to receive my title after my account is paid off?

Your vehicle's title and/or lien release will be mailed either:

  • 15 business days after full payoff has been received, or
  • At any earlier time, if required by applicable state law.

 

If the title is an electronic title, you will receive a paid-in-full letter instructing you to visit the DMV and request a paper title. You will be charged a fee by the DMV.

Will my recurring payment automatically stop at the end of my contract or when I payoff my vehicle?

No. It is recommended to set up recurring payments for the original term of your contract. Additionally, it is your responsibility to stop any automatic payments set up through your financial institution.

Leasing

Is leasing right for me?

Generally, when you lease a vehicle, you're only paying for the portion of the vehicle you use over the course of the lease – usually 2 to 3 years. Since you're not making payments based on the entire value of the car, your monthly payments will generally be lower than if you were to purchase the same vehicle. A lower down payment, or none at all, may also be possible.

 

You may incur extra charges if you drive more than a certain number of miles per year -- usually between 12,000 and 15,000 -- or there is excess wear and use when you return the car at lease end. Also, if you terminate your lease early, you may be subject to an early termination liability, which could be significant. Your Kia dealer mayis knowledgeable about both leasing and buying, and can provide you with specific sale or lease details about the vehicle you are interested in.

 

As always, it’s recommended that you consult an independent source(s) to determine which option is best for you.

What is residual value?

Residual value is the value of the vehicle at the end of the scheduled lease term, as estimated or assigned at lease signing. This value is used in calculating the base lease payment.

What are my options at the end of my lease?

If the end of your lease term is approaching, you may choose to either purchase your vehicle or turn it in. Below is some information to help make the process more simple and convenient:

Purchase your Kia

You can purchase your car at the price determined at lease signing. Click "Pay My Bill" at the top of the page, then once logged in click the "Payoff Quote" tab. No inspection is necessary.

Contact the Lease-End Servicing Team at (855) 537-8542 for information on how to complete your purchase.

Lease Return

Please visit for information regarding the lease-return process. You can also get information about leasing a new Kia.

How do I return my leased vehicle?

Schedule an Inspection

A representative will contact you approximately 60 days before the end of your lease to schedule a complimentary vehicle inspection. The inspection should take approximately 40 minutes.

After the inspection, you will receive a pre-termination inspection report. This report reflects the inspector’s estimated excess wear and use charges (if any) that you will owe.

 

Return your Vehicle

Schedule an appointment to return your vehicle with your originating dealership (i.e., the dealership where you originally leased your vehicle) 7 to 15 days before your scheduled maturity date. This will allow you time to consider a new lease or purchase. If for any reason the originating Kia dealership is not convenient, please call the Kia Motors Finance Lease End Services Team toll free at (855) 537-8542. They will assist you in locating an alternate Kia dealer in your area.


On the day that you return your vehicle, please remember to bring the following:

  • Odometer Statement & Turn-In Receipt
  • Copy of pre-termination inspection report
  • Receipts for repairs made to the vehicle
  • All keys with remotes
  • Owner's Manual


Off-Lease Invoice

If you've chosen to turn in your leased vehicle, you can expect to receive an off-lease invoice 30 to 45 days after your turn-in date. This invoice will include any applicable charges, such as but not limited to excess mileage fees, a disposition fee, and excess wear and use fees. If you paid a security deposit at lease signing, expect to receive a refund for any unused portion.


Excess Mileage

Excess mileage may be charged if you exceed your allotted mileage limit. Please refer to your lease agreement for mileage limitations and rates for excess mileage.

Excess Wear and Use

You are obligated to maintain your leased vehicle in good working order and repair, and to return it to us in clean condition. If you do not, you will be liable for excess wear and use charges. Some examples of items that maybe considered excess wear and use:

  • Broken or missing parts
  • Broken or cracked glass or mirrors
  • Multiple dings or dents on the same panel
  • Damage from sand, water, hail, or freezing
  • Inoperable parts/systems or major mechanical issues
  • Tire/wheel damage and excess wear (i.e., less than 1/8-inch of tread at the tire's shallowest point)
  • Burn/tear holes larger than 1/8 inch to the interior

 

To help minimize excess wear and use charges, you should make reasonable, quality repairs to any damage noted on your pre-termination inspection report before returning your vehicle to the dealership. You may contact your local Kia dealer about repairing the vehicle. If repairs are made, please be sure to bring proof of repairs (such as paid invoices or work order receipts for parts and services) when you return your leased vehicle to the dealer. Ask your dealer to visually inspect the vehicle and note any repairs on the inspection report.

 

Click here for a visual chart of Normal Wear and Use vs. Excess Wear and Use.

 

Click here to print an evaluator card to estimate your own Wear and Use.

Account Updates

Can I change the due date on my account?

The due date can be changed twice during the account term, but no more than once per calendar year. It can be changed once online by visiting the "My Profile page. The date can be moved up to 20 days beyond the current due date. To change your due date, your account must be current. (Lease accounts are not eligible for due date changes.)

Can I make changes to my recurring payment schedule or bank information?

You may edit or cancel your AutoPay settings at any time by visiting the Payments section of our website and save your changes.

How do I update the address on my account?

Click "My Account" at the top of the page or click here. Once you are logged in, click the "My Profile" tab, and select "Account Information". Please make the necessary updates to your Mailing, Billing or, if you are leasing a vehicle, your Garaging address.

 

If you have moved to a different state, you may be required to process an Out of State Title Transfer. Contact your local Department or Bureau of Motor Vehicles for this information.

 

Lease customers: If you are moving to a different state than the one where you bought or leased your car, there may be a change to your monthly payment amount due to state-specific tax requirements.

The information in my Account Summary is inaccurate.

If you have any questions or concerns regarding your Account Summary, please contact Customer Service at (866) 331-5632.

I have changed my name. How can I get this reflected on my account?

You may submit a request to correct or update your name as it appears on your account. Once you are logged into the website, click on the "My Profile" tab, then "Account Information". To complete your request, please fax the following documents to 1-714-965-0520:

  • A written request that includes your name and KMF account number.
  • For corrections due to a misspelling, please fax us a copy of your current driver’s license
  • For a name change, please fax us a copy of supporting legal documents (i.e., a court declaration of name change, marriage certificate or divorce decree, or citizenship certificate).

 

Requests will be processed within 5 business days.

How do I remove a name from a Certificate of Title on a retail account?

You may request KMF (as lienholder) to provide consent for your name to be removed from the Certificate of Title under the following limited conditions:

 

  1. Customer is deceased: If you have a joint account and one of the account holders is now deceased.
  2. Driver’s license is suspended: If you have a joint account and one of the account holder’s driver licenses is suspended.
  3. Customer is incarcerated. If you have a joint account and one of the account holders is incarcerated.

Please note that if you choose to remove your name from a Certificate of Title, you are relinquishing all of your rights and ownership interests to the vehicle. If your name is removed from Title, you will continue to be fully responsible for the debt and all other obligations under your contract. As such, please carefully consider your request to remove your name from Title.

 

A written request with a detailed explanation of your request, your KMF account number, and any supporting documentation (death certificate, DMV paperwork, etc.) must be faxed to 1-714-965-3972, "Attn: Titles Department" or mailed to:

 

Kia Motors Finance

Attn: Titles Department

P.O. Box 20825

Fountain Valley, CA 92728

 

Note: The address provided above is different from the payment address printed on your monthly statement.

Deceased Customer

If the deceased is the only account holder and you want to notify us on the deceased’s behalf, please fax us the following documents to 1-714-965-0520, or mail to:

 

Kia Motors Finance

Attn: Customer Service

P.O. Box 20825

Fountain Valley, CA 92728

 

  • Copy of the death certificate;
  • Written notice providing your name and contact information and the address where the vehicle is located; and
  • Documentation relating to the execution of the will or trust, if any, or appointment of an executor or administrator of the estate.

 

Note that if the account is a joint account or there is a co-signer, the suriving account holder or co-signer continues to be liable for the account.

Can I register multiple Kia Motors Finance accounts online?

Yes. If you are the primary account holder or co-signer on multiple accounts with KMF, you may link all of your accounts to your current Username and Password. (Your email address may only be registered once with KMF.)

 

To link another account simply select "Add Account" next to your account number on your Account Summary page.

If you do not wish to link your accounts, you will need to have a different username and email address for each one.

Can I refinance my retail account with Kia Motors Finance?

Kia Motors Finance does not offer refinancing at this time.

Website Issues

How do I register my account online?

You can register your account here, or from the home page, click the "Not Registered?" link. You will need your account number, the last 4 digits of your Social Security number, your date of birth, and a valid e-mail address.

Problems with Registration

Please confirm that you have entered all information correctly. You must enter the information exactly as it appears on your contract or statement. Please remember that the username and password are case sensitive.

 

If you need additional help, please contact Customer Service at (866) 331-5632.

 

Hours of operation: Monday through Friday, 8 a.m.-9.p.m. Eastern time.

Can I register multiple Kia Motors Finance accounts online?

Yes. If you are the primary account holder or co-signer on multiple accounts with KMF, you may link all of your accounts to your current Username and Password. (Your email address may only be registered once with KMF.)

 

To link another account simply select "Add Account" next to your account number on your Account Summary page.

If you do not wish to link your accounts, you will need to have a different username and email address for each one.

Forgot Password

If you have forgotten your password, please select the Forgot Password link on the left hand log in box, or click here. Enter your username, personal information and answer to your Secret Question. You will be able to reset your password and log in to your account.

 

Please note: For your security, your account will be locked after four unsuccessful login attempts. If this happens, you must contact Customer Service at (866) 331-5632 for assistance.

 

Hours of operation: Monday-Friday, 8 a.m.-9 p.m. Eastern Time.

Forgot Username

If you have forgotten your username, please select the Forgot Username link on the left hand log in box, or click here. Enter your email address, personal information and answer to your Secret Question.

 

Please note: For your security, your account will be locked after four unsuccessful login attempts. If this happens, you must contact Customer Service at (866) 331-5632 for assistance.

 

Hours of operation: Monday through Friday, 8 a.m.-9 p.m. Eastern time.

Which browsers work best when viewing the Kia Motors Finance website?

For the best experience, we recommend using Internet Explorer 8 and higher, or Safari. Google Chrome users may encounter issues while making payments. If you are unable to make a payment using Google Chrome, try using one of the browsers above to complete your transaction.

Why is the website slow or unable to load?

There are a number of variables that could be the cause. Your connection speed may improve if you delete your browsing history, cookies, cache, and temporary Internet files from your selected browser.

 

Please visit one of the following links for additional browser support:

 

Internet Explorer

Safari

Firefox

Google Chrome

 

Google Chrome users may encounter issues while making payments. If you are unable to make a payment using Google Chrome, try using a different browser to complete your transaction.

Why does the website automatically log me out?

You are logged out of the website after 15 minutes of inactivity in order to protect your security.

Where do I view my payment history online?

Click "Payments" at the top of the page and select the "View History" tab, or click here (login required).

How do I view my billing statement online?

Go to "My Account" and click the "Statements" tab, or click here (login required). Once you see your billing statement online, you may also print and/or save a copy for your records. Your previous 12 months’ statements are available online.

 

If you need statements beyond 12 months, please contact customer service at (866) 331-5632.

How do I update the address on my account?

Click "My Account" at the top of the page or click here. Once you are logged in, click the "My Profile" tab, and select "Account Information". Please make the necessary updates to your Mailing, Billing or, if you are leasing a vehicle, your Garaging address.

 

If you have moved to a different state, you may be required to process an Out of State Title Transfer. Contact your local Department or Bureau of Motor Vehicles for this information.

 

Lease customers: If you are moving to a different state than the one where you bought or leased your car, there may be a change to your monthly payment amount due to state-specific tax requirements.

The information in my Account Summary is inaccurate.

If you have any questions or concerns regarding your Account Summary, please contact Customer Service at (866) 331-5632.

Why can't I schedule a recurring payment for my account?

The following may be reasons why you may not be able to schedule an automatic payment:

  1. You have less than 2 payments remaining on your account.
  2. Your account may be past due or in default. Once the account is current you may schedule a recurring payment.
  3. You may have defaulted on a previous recurring payment schedule. You may be eligible to resume using automatic payments after making 3 consecutive on-time payments.

 

Recurring payments must be set up at least 3 business days before your next due date.

Make a One-Time Payment

Does Kia Motors Finance have a mobile website?

Yes. When you log on to http://www.KMFUSA.com from a mobile device, you will be directed to the mobile friendly version of our site.

 

On the mobile website, you can make a one-time payment, view your account history, learn about exciting new offers, and more. We are continually adding new features, so stay tuned.

What do I need to access and use the mobile site?

You will need a smartphone with a data plan and registered online account.

 

Log in to the mobile site using the same username and password that you created for our regular site.

Why is the mobile site sometimes slow to load?

Slow load times are typically due to poor Wi-Fi or data plan connectivity. Check your device connection or try again at a later time when you have better service.

Military Support

Military Allotment (MAC) Information

The Military Assistance Company (MAC) Ease Bill Payment Services terminated effective March 31, 2014. MAC is no longer accepting new registrations.

 

We understand the value of having your Kia Motors Finance payments deducted automatically every month from your account. Our recurring AutoPay program can save you time by making your payments automatically, every month, and on time.

 

Enroll today

Who is eligible for relief under the federal Service Members Civil Relief Act (SCRA)?

For information to help you determine eligibility under the SCRA, please visit http://www.military.com/benefits/legal-matters/scra/overview

 

Members of the following groups may be eligible:

  • Army, Navy, Marine Corps, Air Force, and Coast Guard.
  • Commissioned officers of the Public Health Service and the National Oceanic and Atmospheric Administration engaged in active service.
  • Reservists ordered to report for military service.
  • People ordered to report for induction (training) under the Military Selective Service Act.
  • Guardsmen called to active service for more than 30 consecutive days.

 

For additional information or eligibility under the Service Members Civil Relief Act, please go to http://www.military.com/benefits/legal-matters/scra/overview

How do I apply for SCRA relief?

Please submit the following information to KMF:

  • A written request, including your name and KMF account number.
  • The name, address and phone number (with area code) for the individual who will be driving or caring for the vehicle during your military service; and
  • A copy of your official military orders.

 

Please fax to 1-714-965-0520 or mail to:

 

Kia Motors Finance

Attn: Customer Service

P.O. Box 20825

Fountain Valley, CA 92728

Insurance and Vehicle Protection

What should I do if I'm in an accident?

Contact your insurance company to file a claim. You will also need to notify Kia Motors Finance about the accident and provide necessary information. If the vehicle is deemed a total loss, your insurance company will contact us.

What do I do if I receive a check from an insurance company payable to KMF?

Insurance companies usually issue checks payable to Kia Motors Finance and the customer (in order for KMF to endorse the check that is payable to both KMF and the customer, vehicle repairs must be complete and the account must be current). Please mail the check and required documents described below to:

 

Kia Motors Finance

Attn: Customer Service

P.O. Box 20825

Fountain Valley, CA 92728-0809

 

Required Documents:

 

For checks under $500, no paperwork is required.

 

For checks over $500, include the insurance estimate, body shop invoice, and pictures of the repaired vehicle. (Pictures are not necessary if repairs were made by a Kia dealer.)

 

Please allow 72 hours after we have received the check for company endorsement.

Insurance Requirements

Financed Vehicles

 

You must obtain the minimum coverage required by state law. KMF requires that the deductible on both comprehensive and collision insurance policies be $1,000 or less. The "Loss Payee" on your insurance policy (for financed vehicles) must read:

 

KIA Motors Finance

Its Successors and/or Assigns

P.O. Box 20809

Fountain Valley, CA 92728-0809

Leased Vehicles

 

KMF requires the following liability and deductible limits:

  • Bodily Injury Per Person: $100,000 (minimum)
  • Bodily Injury Per Occurrence: $300,000 (minimum)
  • Property Damage: $50,000 (minimum)
  • Comprehensive & Collision: $1,000 (maximum deductible)

 

The "Loss Payee" on your insurance policy must read:

 

Hyundai Lease Titling Trust

P.O. Box 20809

Fountain Valley, CA 92728-0809

 

 

Can I transport my vehicle outside the continental U.S.?

You must get approval from Kia Motors Finance before taking your vehicle outside of the continental United States. Please complete the Vehicle Transport Request Form and fax it to 1-714-965-0520.

 

Leased vehicles may not be transported outside of the continental United States. Transporting to Alaska and Hawaii are possible, upon written approval from KMF.

What is GAP?

Guaranteed Asset Protection (or "GAP") is a debt cancellation waiver or insurance product that is designed to assist with covering the difference between the balance owed on the vehicle financing and the amount of the insurance proceeds received from your automobile insurance carrier in the event of total loss of the vehicle.   In some cases, GAP will not cover the entire balance owed on an account. You may have bought GAP at the time you purchased and financed your vehicle. If you leased your vehicle through KMF, GAP is included in your lease, subject to certain conditions set forth in your lease agreement.

What is Power Protectâ„¢?

Power Protect™ is a suite of optional insurance and vehicle protection plan products offered to Kia Motors Finance customers.  The products offered to eligible customers include special savings on auto and home insurance through the Power Protect™ program offered by Liberty Mutual.  Call (888) 759-3727 to speak with a representative, or apply online to see how much you can save. With Liberty Mutual, you can get quotes and buy and manage your policies online.  Power Protect™ vehicle service contracts, GAP waiver contracts and other vehicle protection plan products are available on eligible non-Kia vehicles.  See your dealer for more details.

How do I cancel an ancillary product such as Extended Warranty/GAP/Credit Insurance?

You must contact your originating dealership (i.e., the dealership where you bought the car) or the administrator listed on the ancillary product form or the insurance company, as applicable, to cancel the product or policy.

I cancelled an ancillary product. How long will it take for the refund to be credited to my account?

The process for KMF to receive the cancellation proceeds from the product provider/insurance company may take up to 8 weeks or more.  Once such proceeds are received by KMF, the proceeds will be credited to the balance owed on your KMF account or refunded to you if there is no balance remaining.

Privacy

Why did I receive a notice regarding my privacy?

Federal law requires us to provide customers with written notice explaining our practices regarding how we may share customers’ non-public personal information. We are required to provide this information when you initially become a customer, and annually thereafter, for each account you have with us.

 

California residents will receive an additional privacy notice required by state law.

 

These same rules apply to all financial institutions.

What does Kia Motors Finance do with my personal information?

All financial companies need to share customer’s personal information to run their everyday business. The types of personal information we collect and share depends on the product or service you have with us. Federal law gives consumers the right to limit some but not all sharing.  

 

To learn more about what we can share, why we might share it, and how you can limit this sharing, please read the Kia Motors Finance Consumer Privacy Notice.

 

Our Online Privacy Policy explains how we protect your privacy while using our website.

How long will my opt-out last?

Your election to opt-out will continue for as long as you are our customer. You only need to opt out once. However, you will continue to receive annual privacy notices.

Will my opt-out election affect others on my account?

Your opt-out choice applies to everyone on the account.

If I have more than one account, do I need to opt-out for each account separately?

If you opt out for one account, you will have opted out for all of your accounts.

Download Common Forms

Contact Us

Phone

Automated Account Access: (866) 331-5632 (24/7)

 

Customer Service: (866) 331-5632 Mon.-Fri., 8 a.m.-9 p.m. Eastern Time

 

Lease-End Servicing Team: (855) 537-8542 Mon.-Fri., 8 a.m.-9 p.m. Eastern Time

 

Collections Department: (866) 344-5632 Mon.-Fri., 8 a.m.-9 p.m.; Sat., 8 a.m.-4:30 p.m.; Sun., 8 a.m.-5 p.m. Eastern Time

Address

Finance Payments (14-digit Account Number)

Kia Motors Finance

PO Box 650805

Dallas, TX 75265-0805

 

Lease Payments (10-digit Account Number)

Kia Motors Finance

PO Box 660891

Dallas, TX 75266-0891

 

Written correspondence only (Not payments)

Kia Motors Finance

PO Box 20825

Fountain Valley, CA 92728

 

Direct Credit Disputes

Kia Motors Finance – Credit Dispute

PO Box 20835

Fountain Valley, CA 92728

Email

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