Our company

Phone

Toll-free Automated Retail Account Access:

1-866-331-5632

Access information regarding your Kia Motors Finance account, including account status, date of last payment received, date of next payment due, payoff quotes and much more.

Note: Please have your account number or Social Security number available when you call.

Customer Service Department

1-866-331-5632

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

Lease-End Servicing Team

1-855-537-8542

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

Collections Department

1-866-344-5632

Monday to Friday, 8 a.m. to 10 p.m. (Eastern)

Saturday, 8 a.m. to 4:30 p.m. (Eastern)

Sunday, 8 a.m. to 5 p.m. (Eastern)

Consumer Affairs

1-800-333-4542

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

24-hour Roadside Assistance

1-800-333-4542

For answers regarding disabled vehicles, dealer location, ID card inquiries, and program guidelines.

Mail

Finance Payments (14-digit Account Number)

Kia Motors Finance

PO Box 650805

Dallas, TX 75265-0805

Lease Payments (10-digit Account Number)

Kia Motors Finance

PO Box 660891

Dallas, TX 75266-0891

Written correspondence only (Not payments)

Kia Motors Finance

PO Box 20825

Fountain Valley, CA 92728

Direct Credit Disputes

Kia Motors Finance – Credit Dispute

PO Box 20835

Fountain Valley, CA 92728