Our Company

Phone

Toll-free Automated Retail Account Access:

1-866-331-5632

Access information regarding your Kia Motors Finance account, including account status, date of last payment received, date of next payment due, payoff quotes and much more.

Note: Please have your account number or Social Security number available when you call.

Customer Service Department

1-866-331-5632

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)


Lease-End Servicing Team

1-855-537-8542

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)


Collections Department

1-866-344-5632

Monday to Friday, 8 a.m. to 10 p.m. (Eastern)

Saturday, 8 a.m. to 4:30 p.m. (Eastern)

Sunday, 8 a.m. to 5 p.m. (Eastern)


24-hour Roadside Assistance

1-800-333-4542

For answers regarding disabled vehicles, dealer location, ID card inquiries, and program guidelines.


Mail

Finance Payments (Please write your account number on the check)

Kia Motors Finance

PO Box 650805

Dallas, TX 75265-0805

Lease Payments (Please write your account number on the check)

Kia Motors Finance

PO Box 660891

Dallas, TX 75266-0891

Written correspondence only (Not payments)

Kia Motors Finance

PO Box 20825

Fountain Valley, CA 92728

Direct Credit Disputes

Kia Motors Finance – Credit Dispute

PO Box 20835

Fountain Valley, CA 92728